MyOrthodontist -

My Orthodontist is a great place to work for. It’s a fast-paced fun environment and due to the company’s growth, the opportunities for career advancement are amazing. As a part of our company, you can contribute to changing people’s lives one smile at a time. My Orthodontist is committed to providing affordable and high-quality orthodontic care to children and adults. We are one of the most experienced orthodontic providers in the State of New Jersey with 9 convenient locations.

NOTE: To apply to a position listing, please download and complete the application and background check release forms below. Then, email both forms to us for consideration.


REPORTS TO: Call Center Manager


POSITION SUMMARY: Field incoming calls in rotation with call team. Provide 5-star customer service on 100% of the calls. Take full responsibility for the needs and requests of the callers, with precision, accuracy and genuine care. Provide meticulous documentation of all calls. Produce call reports.



  • Attend to incoming calls in accordance with call rotation system
  • Manage all calls to completion – take responsibility for full satisfaction – be of service
  • Route calls appropriately to clinics and financial departments
  • Make and reschedule appointments for active patients.
  • Process initial new patient calls
  • Accurately enter new patient information into Edge
  • Research required information using available practice resources
  • Provide callers with product and service information
  • Update existing patient information as encountered
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Provide school excuses, appointment cards and new patient registration forms via email
  • Give directions
  • Complete call logs
  • Self-track performance on: call volume, caller inquiry resolution, appointments rescheduled, and new patient appointments reserved.



  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Experience in a call center or customer service environment



  • Verbal and written communication skills
  • Listening skills
  • Facility with call center technology
  • Solid data entry/typing skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience


LOCATIONS: West Orange, Lawrenceville, Bayonne, West New York


REPORTS TO: Clinical Supervisor

Performs a variety of orthodontic assisting duties in compliance with state regulations, to provide quality orthodontic care for patients in a stress-free, comfortable environment. Assists the doctor in orthodontic procedures, instructs patients/parents in oral hygiene techniques and all patient compliance methods,
communicates effectively with patients/parents, maintains equipment and inventory, takes orthodontic diagnostic records, and adheres to OSHA and privacy standards.



  • Work with the administrative and clinical teams to ensure that the schedule runs efficiently
  • Greet patients by name
  • Review patient medical history
  • Anticipate doctor’s needs during all procedures
  • Assist with all orthodontic procedures, performing various orthodontic procedures under direction
    of orthodontist including:
    • Orthodontic records (photos, impressions, scans, x-rays, tracings, bite registrations)
    • Prepare for and assist with all banding and bonding procedures
    • Take PVS impressions
    • Attach Invisalign buttons
    • Fit bands, take impressions, and assist with the delivery of appliances
    • Prepare and isolate teeth for bonding procedures
    • Place Brackets
    • Appliance adjustment procedures
    • Limited archwire bending
    • Place and remove separators
    • Change archwires, ligature ties, & chains
    • Deliver retainers and other removable appliances
    • Monitor total treatment time
    • Chart today’s procedures and ‘next visit’ procedures
    • Sterilize instruments



  • Chair turnover
  • Give appliance instructions
  • Give oral hygiene instructions
  • Give patient education on all compliance issues – Following foods list, keeping reserved appointments, arriving on time, following all instructions, wearing rubber bands, turning palate expander key.
  • Give progress reports to parents after each procedure
  • Field clinical patient calls
  • Attend to patient ‘emergencies’
  • Support sterilization technician in preparing and shipping lab cases
  • Build patient relationships
  • Update patient personal information notes
  • Clean and stock units
  • Oil handpieces
  • Help maintain clinical supply inventory
  • Maintain equipment
  • Assist with practice marketing strategies; i.e., asking for referrals and Google reviews
  • Perform assorted lab work projects including fabricating trays, and pouring and trimming models
  • Perform other duties as assigned
  • Responsible for complying with OSHA, HIPAA, security, and privacy policies at all times.


  • High School diploma or GED
  • Orthodontic assisting/dental assisting experience X-ray license



  • Exceptional human relations skills
  • Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
  • Ability to work with interruptions and to manage multiple priorities
  • Ability to speak, understand, and write fluent English
  • Knowledge of correct grammar, spelling, and punctuation
  • Ability to complete tasks within a designated timeframe
  • Manual dexterity
  • Knowledge of dentistry
  • Ability to accept and follow instructions
  • Computer literacy



  • Panorex and Cephalometric machines
  • Diagnostics lab equipment
  • Sterilization – autoclaves, dryclaves, ultrasonic, handpiece equipment, Statim, intraoral camera

Skip to content