My Orthodontist is a great place to work for. It’s a fast-paced fun environment and due to the company’s growth, the opportunities for career advancement are amazing. As a part of our company, you can contribute to changing people’s lives one smile at a time. My Orthodontist is committed to providing affordable and high-quality orthodontic care to children and adults. We are one of the most experienced orthodontic providers in the State of New Jersey with 9 convenient locations.
NOTE: To apply to a position listing, please download and complete the application and background check release forms below. Then, email both forms to us for consideration.
POSITION: CALL CENTER OPERATOR
REPORTS TO: Call Center Manager
POSITION SUMMARY: Field incoming calls in rotation with call team. Provide 5-star customer service on 100% of the calls. Take full responsibility for the needs and requests of the callers, with precision, accuracy and genuine care. Provide meticulous documentation of all calls. Produce call reports.
RESPONSIBILITIES:
- Attend to incoming calls in accordance with call rotation system
- Manage all calls to completion – take responsibility for full satisfaction – be of service
- Route calls appropriately to clinics and financial departments
- Make and reschedule appointments for active patients.
- Process initial new patient calls
- Accurately enter new patient information into Edge
- Research required information using available practice resources
- Provide callers with product and service information
- Update existing patient information as encountered
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Provide school excuses, appointment cards and new patient registration forms via email
- Give directions
- Complete call logs
- Self-track performance on: call volume, caller inquiry resolution, appointments rescheduled, and new patient appointments reserved.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
- Proficient in relevant computer applications
- Required language proficiency
- Knowledge of customer service principles and practices
- Experience in a call center or customer service environment
KEY COMPETENCIES AND SKILLS:
- Verbal and written communication skills
- Listening skills
- Facility with call center technology
- Solid data entry/typing skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
POSITION TITLE: ORTHODONTIC ASSISTANT
LOCATIONS: West Orange, Lawrenceville, Bayonne, West New York
REPORTS TO: Clinical Supervisor
POSITION SUMMARY:
Performs a variety of orthodontic assisting duties in compliance with state regulations, to provide quality orthodontic care for patients in a stress-free, comfortable environment. Assists the doctor in orthodontic procedures, instructs patients/parents in oral hygiene techniques and all patient compliance methods,
communicates effectively with patients/parents, maintains equipment and inventory, takes orthodontic diagnostic records, and adheres to OSHA and privacy standards.
RESPONSIBILITIES:
- Work with the administrative and clinical teams to ensure that the schedule runs efficiently
- Greet patients by name
- Review patient medical history
- Anticipate doctor’s needs during all procedures
- Assist with all orthodontic procedures, performing various orthodontic procedures under direction
of orthodontist including:- Orthodontic records (photos, impressions, scans, x-rays, tracings, bite registrations)
- Prepare for and assist with all banding and bonding procedures
- Take PVS impressions
- Attach Invisalign buttons
- Fit bands, take impressions, and assist with the delivery of appliances
- Prepare and isolate teeth for bonding procedures
- Place Brackets
- Appliance adjustment procedures
- Limited archwire bending
- Place and remove separators
- Change archwires, ligature ties, & chains
- Deliver retainers and other removable appliances
- Monitor total treatment time
- Chart today’s procedures and ‘next visit’ procedures
- Sterilize instruments
JOB DESCRIPTION:
- Chair turnover
- Give appliance instructions
- Give oral hygiene instructions
- Give patient education on all compliance issues – Following foods list, keeping reserved appointments, arriving on time, following all instructions, wearing rubber bands, turning palate expander key.
- Give progress reports to parents after each procedure
- Field clinical patient calls
- Attend to patient ‘emergencies’
- Support sterilization technician in preparing and shipping lab cases
- Build patient relationships
- Update patient personal information notes
- Clean and stock units
- Oil handpieces
- Help maintain clinical supply inventory
- Maintain equipment
- Assist with practice marketing strategies; i.e., asking for referrals and Google reviews
- Perform assorted lab work projects including fabricating trays, and pouring and trimming models
- Perform other duties as assigned
- Responsible for complying with OSHA, HIPAA, security, and privacy policies at all times.
SPECIFICATIONS:
- High School diploma or GED
- Orthodontic assisting/dental assisting experience X-ray license
COMPETENCIES:
- Exceptional human relations skills
- Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
- Ability to work with interruptions and to manage multiple priorities
- Ability to speak, understand, and write fluent English
- Knowledge of correct grammar, spelling, and punctuation
- Ability to complete tasks within a designated timeframe
- Manual dexterity
- Knowledge of dentistry
- Ability to accept and follow instructions
- Computer literacy
SKILLS: (EQUIPMENT)
- Panorex and Cephalometric machines
- Diagnostics lab equipment
- Sterilization – autoclaves, dryclaves, ultrasonic, handpiece equipment, Statim, intraoral camera
