MyOrthodontist -

My Orthodontist is a great place to work for. It’s a fast-paced fun environment and due to the company’s growth, the opportunities for career advancement are amazing. As a part of our company, you can contribute to changing people’s lives one smile at a time. My Orthodontist is committed to providing affordable and high-quality orthodontic care to children and adults. We are one of the most experienced orthodontic providers in the State of New Jersey with 9 convenient locations.

NOTE: To apply to a position listing, please download and complete the application and background check release forms below. Then, email both forms to us for consideration.


REPORTS TO: Call Center Manager


POSITION SUMMARY: Field incoming calls in rotation with call team. Provide 5-star customer service on 100% of the calls. Take full responsibility for the needs and requests of the callers, with precision, accuracy and genuine care. Provide meticulous documentation of all calls. Produce call reports.



  • Attend to incoming calls in accordance with call rotation system
  • Manage all calls to completion – take responsibility for full satisfaction – be of service
  • Route calls appropriately to clinics and financial departments
  • Make and reschedule appointments for active patients.
  • Process initial new patient calls
  • Accurately enter new patient information into Edge
  • Research required information using available practice resources
  • Provide callers with product and service information
  • Update existing patient information as encountered
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Provide school excuses, appointment cards and new patient registration forms via email
  • Give directions
  • Complete call logs
  • Self-track performance on: call volume, caller inquiry resolution, appointments rescheduled, and new patient appointments reserved.



  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Experience in a call center or customer service environment



  • Verbal and written communication skills
  • Listening skills
  • Facility with call center technology
  • Solid data entry/typing skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience


LOCATIONS: Deptford, CherryHill, and Lawrenceville

REPORTS TO: Clinical Supervisor

Performs a variety of orthodontic assisting duties in compliance with state regulations, to provide quality orthodontic care for patients in a stress-free, comfortable environment. Assists the doctor in orthodontic procedures, instructs patients/parents in oral hygiene techniques and all patient compliance methods,
communicates effectively with patients/parents, maintains equipment and inventory, takes orthodontic diagnostic records, and adheres to OSHA and privacy standards.


  • Work with the administrative and clinical teams to ensure that the schedule runs efficiently
  • Greet patients by name
  • Review patient medical history
  • Anticipate doctor’s needs during all procedures
  • Assist with all orthodontic procedures, performing various orthodontic procedures under direction
    of orthodontist including:
    • Orthodontic records (photos, impressions, scans, x-rays, tracings, bite registrations)
    • Prepare for and assist with all banding and bonding procedures
    • Take PVS impressions
    • Attach Invisalign buttons
    • Fit bands, take impressions, and assist with the delivery of appliances
    • Prepare and isolate teeth for bonding procedures
    • Place Brackets
    • Appliance adjustment procedures
    • Limited archwire bending
    • Place and remove separators
    • Change archwires, ligature ties, & chains
    • Deliver retainers and other removable appliances
    • Monitor total treatment time
    • Chart today’s procedures and ‘next visit’ procedures
    • Sterilize instruments


  • Chair turnover
  • Give appliance instructions
  • Give oral hygiene instructions
  • Give patient education on all compliance issues – Following foods list, keeping reserved appointments, arriving on time, following all instructions, wearing rubber bands, turning palate expander key.
  • Give progress reports to parents after each procedure
  • Field clinical patient calls
  • Attend to patient ‘emergencies’
  • Support sterilization technician in preparing and shipping lab cases
  • Build patient relationships
  • Update patient personal information notes
  • Clean and stock units
  • Oil handpieces
  • Help maintain clinical supply inventory
  • Maintain equipment
  • Assist with practice marketing strategies; i.e., asking for referrals and Google reviews
  • Perform assorted lab work projects including fabricating trays, and pouring and trimming models
  • Perform other duties as assigned
  • Responsible for complying with OSHA, HIPAA, security, and privacy policies at all times.


  • High School diploma or GED
  • Orthodontic assisting/dental assisting experience X-ray license


  • Exceptional human relations skills
  • Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
  • Ability to work with interruptions and to manage multiple priorities
  • Ability to speak, understand, and write fluent English
  • Knowledge of correct grammar, spelling, and punctuation
  • Ability to complete tasks within a designated timeframe
  • Manual dexterity
  • Knowledge of dentistry
  • Ability to accept and follow instructions
  • Computer literacy


  • Panorex and Cephalometric machines
  • Diagnostics lab equipment
  • Sterilization – autoclaves, dryclaves, ultrasonic, handpiece equipment, Statim, intraoral camera


LOCATIONS: Deptford, West Orange, and Paterson

REPORTS TO: Front Desk Supervisor


Controls the daily appointment schedule to meet practice production goals Sets the tone for every patient experience. Maintains an active patient base scheduling-rate of 98% for all patients. Follows documented My Orthodontist scheduling systems. Establishes and maintains rapport with patients/parents, fellow team members and members of the dental community. Handles interruptions and complex situations with a positive attitude. Uses exceptional interpersonal skills with staff members and patients, on the telephone and in person. Manages patient flow, communicates effectively with all other departments. Manages the Phones.


  • Opening and Closing Procedures (see attached document)
  • Verbally greet patients in a warm and friendly manner; both on the phone and in person.
  • Accurately record all new patient referral sources into the Edge database
  • Master the use of the computer scheduling system
  • Daily Schedule Monitoring for: Today, Tomorrow, 7 days out and 30 days out, to ensure each day flows smoothly and is productive
  • Generate a hard copy of the daily schedule and distribute it to appropriate staff members
  • lnlerface with the clinical team to properly schedule emergency patients
  • Schedule all patient appointments in accordance with documented scheduling policies
  • Utilize effective scripting for all patient interactions
  • Notify the clinical supervisor of schedule changes throughout the workday
  • Gather complete information on incoming emergency patients and communicate it clearly with the clinical supervisor
  • Conduct weekly active patient audits to confirm that each patient has the ‘Next’ appointment scheduled
  • Maintain updated contact and insurance information in each patient Chart; including annual medical history updates using the short AOA form
  • Answe. telephone calls professionally and with outstanding custon]er service
  • Comnunicaie with patients regarding appointment compliance, scnedule changes or any other schecl.rle-related issues
  • Call paiients who are 5 minutes late
  • Follow up on all missed appointments and fill canceled appointment slots
  • Follow up on messages received first thing each morning and immediately. following lunch
  • Organize and maintain all electronic filing systems for quick retrieval of information
  • Assist with the implementation of practice marketing strategies such as asking for referrals and patient contests
    • Check-in
      • Collect co-payments and post patients’ in-office payments
      • Maintain New Patient paperwork clipboards in sulficient numbers as to equal the daily new patient flow
      • Ensure that all documents prepared for, and given to patients are complete and accurate
      • Ensure that all fields of the daily log match the Edge transaction log. Submits log to Dr. Saffar, to Operations Manager and to Billing Manager, daily
    • Check-out
      • In the event the Treatment Coordinator is not available to do so, call the parents of patients who have received Insurance Bonding Approvals to confirm the approval and to schedule the Start appointments
      • Scan in and properly label all patient documents in the corresponding patients’ charts
      • Confirm all bonding appointments the day prior to the appointment
      • Submit COC (continuation of care) forms for all active, state insurance patients
  • Perform other duties as assigned
  • Responsible for complying with OSHA, HIPM, security and privacy policies at all times


  • High School diploma or GED
    • or Minimum of 3 years dental front desk experience or the equivalent in a related field


  • Knowledge of orthodontics procedures preferred
  • Experience utilizing practice management software
  • Proficrency with Microsoft Office Suite


  • Tactful persuasion skills to ensure effective scheduling
  • Exceptional interpersonal skills
  • Effective verbal skills to communicate with patients, parents, doctors, and staff, both in person and on the telephone
  • Professional attitude and appearance
  • Pleasant telephone voice
  • Ability to speak, understand, and write fluent English
  • Ability to work with interruptions and to manage multiple priorities
  • Effective and efficient while working unsupervised
  • Understands and accepts responsibility for the schedule


Adequate visual and hearing are needed in daily work. There are frequent intervals devoted to keyboard manipulation for imputing and retrieving data. data. Must be able to endure long hours of sitting. Must be able to withstand the stress and demands of a high-volume orthodontics practice.t